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Intake handled. Advice stays human.

Prospective clients call and write at all hours, often in distress, and most first contacts are about whether the firm can help at all. An agent takes the facts, books the consultation and prepares the conflict check; the lawyer decides.

Short answer

For law firms, ORVL builds AI agents that take structured intake of new enquiries by phone, web form, email or WhatsApp, collect the names needed for a conflict check, book consultations in the right lawyer's calendar and send weekly time, WIP and debtor reports from the practice management system. The agent never gives legal advice or accepts a matter. A single system starts at €3,900 (AED 15,900) excl. VAT.

The situation

Every enquiry is urgent to the person sending it.

Someone with a dismissal letter, a tenancy dispute or a business conflict wants to know today whether a firm can help. In many small and mid-sized firms that first call lands with a secretary or a junior lawyer who is also working on files, and a message left on a Friday afternoon is answered on Monday.

Most of that first contact is administrative: what is the matter about, who is the other party, how urgent is it, what does a first consultation cost. That part can be structured. Whether the firm takes the case, and what the client should do, is legal work and stays with lawyers.

Workflows we automate first

Where AI earns its keep.

01Structured intake

Area of law, short description, deadlines mentioned and counterparties, captured in the same format every time.

02Conflict-check preparation

Names of the client and other parties collected and matched against your relations list for a lawyer to review.

03Consultation booking

Slots in the right practice group's calendar, with the fee for a first meeting stated as you publish it.

04Document requests

A clear list of what to bring or upload before the meeting, followed up if it does not arrive.

05Time and WIP reporting

Weekly unbilled hours, WIP and overdue invoices per lawyer, with a short written summary.

Rules that apply

Built around professional secrecy.

Lawyers carry confidentiality duties that go further than data-protection law. The design keeps client information inside systems the firm controls and leaves every legal judgement to a lawyer.

Netherlands: the Advocatenwet and the NOvA's conduct rules, including the duty of confidentiality (beroepsgeheim); Belgium: the rules of the Orde van Vlaamse Balies or the French-speaking bar
Dubai and the UAE: lawyers' own licensing rules, plus the UAE PDPL or the DIFC Data Protection Law for client data, depending on where the firm is licensed
No legal advice, no prediction of outcomes and no acceptance of a matter by the AI; those always go to a lawyer
Client data processed in the EU or UAE as agreed, under a DPA, with no use for training third-party models
Systems we connect

Your stack, connected.

ClioBasenetLegalsenseKleosiManageNetDocumentsOutlook / Microsoft 365WhatsApp Business Platform
Proof, honestly

What we can show you.

We have not published a law-firm client case, and we will not invent one. On a call we walk through the intake flow with sample data and show exactly which questions the agent asks and where it stops.

Firms that want to try it first can use the free 7-day pilot on their website contact form, with a lawyer reviewing every summary.

FAQ

Common questions.

Does the agent give legal advice?

No. It collects facts, explains your process and fees as you publish them, and books a meeting. Anything that sounds like a legal question is passed to a lawyer.

Can it run the conflict check itself?

It prepares it: it collects the names of all parties and matches them against your relations list. A lawyer or the compliance officer reviews the result and decides.

Where is client data stored?

In your own practice management system and Microsoft 365 or Google Workspace where possible. AI processing runs in the EU or UAE as agreed in the Blueprint.

Which practice management systems do you connect?

Clio, Basenet, Legalsense and others with an API. If yours has no API, we start with email and calendar and a lawyer copies the intake into the file.

Free 30-minute audit

Want this in your business?

Tell us how you work today. We'll tell you honestly what AI can take off your team's plate, what it costs, and whether we are the right fit.