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A front desk that answers at 23:00.

Patients message on WhatsApp after work and call during your busiest hour. An agent books, reminds and answers the routine questions, and passes anything clinical to your team.

Short answer

For dental and medical clinics, ORVL builds AI receptionists that answer WhatsApp, web chat and phone calls in Arabic and English, book and reschedule appointments in your practice calendar, send reminders and recall messages, and hand every clinical question to staff. A single system starts at €3,900 (AED 15,900) excl. VAT, with a free 7-day pilot.

The situation

Busy chairs, busy phones.

A clinic's front desk does three jobs at once: patients at the counter, the phone, and WhatsApp. Messages that arrive after hours wait until morning, and some of those patients book elsewhere.

In Dubai, patients often write in Arabic and English in the same message, and expect a reply on WhatsApp rather than email. Clinics also run recall lists (patients overdue for a check-up or hygiene visit) that nobody has time to work through.

Workflows we automate first

Where AI earns its keep.

01New-patient enquiries

Prices, treatments, insurance questions and directions, answered from your approved content.

02Booking and rescheduling

Live calendar availability, confirmations and reminders to cut no-shows.

03Recall and reactivation

Patients overdue for a visit get a personal message with a booking link.

04After-hours phone

Calls answered and booked; urgent cases routed by your rules.

05Review requests

A polite message after the visit asking for honest feedback, with no incentives.

Rules that apply

Built around the rules.

Health data is sensitive personal data in both the UAE and the EU. The agent is designed to avoid collecting more than it needs.

No diagnosis or clinical advice: clinical questions always go to staff
UAE PDPL and, for EU clinics, the GDPR/AVG: data minimised, logged, hosted in the EU or UAE on request
Dubai: health data handling also falls under DHA and federal health-data rules; we follow your clinic's existing policies
Patients told they are talking to an assistant, and can reach a person at any time
Systems we connect

Your stack, connected.

WhatsApp Business PlatformPractice calendar / PMS with APIGoogle CalendarOutlook CalendarWebsite chatPhone line (voice agent)Google Business Profile reviews link
Proof, honestly

What we can show you.

We run our own venture in this market: a dental clinic growth engine for the UAE, covering clinic discovery, website audits and personalised outreach, with 920 clinics linked to licensed dentists. It is our own project, not a client case.

We do not show patient conversations or invented results. On a call we show the example Arabic/English WhatsApp flow from our homepage and walk through how your rules would work.

FAQ

Common questions.

Does the AI give medical advice?

No. It answers practical questions (opening hours, prices you publish, preparation instructions you approve) and passes anything clinical to your team.

Can it connect to our practice management software?

If your software has an API or calendar sync, yes. If not, we start with a shared calendar and staff confirm bookings. The Blueprint checks this first.

Does it work in Arabic?

Yes: Gulf Arabic, Modern Standard Arabic and English, switching mid-conversation.

Can we use it for review requests?

Yes, as a neutral request for honest feedback. We do not offer incentives for reviews or filter who gets asked, because platforms like Google do not allow it.

Free 30-minute audit

Want this in your business?

Tell us how you work today. We'll tell you honestly what AI can take off your team's plate, what it costs, and whether we are the right fit.