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'Where is my order?' answered.

Most webshop support is the same five questions. An agent answers them from live order data, handles returns within your rules and passes the rest to your team.

Short answer

For online shops, ORVL builds AI agents that answer order-status, delivery and return questions from live order data on WhatsApp, email and chat, process returns within your rules, send personal win-back messages to lapsed customers for approval, and deliver daily sales reports with a written summary. A single system starts at €3,900 (AED 15,900) excl. VAT.

The situation

Small team, big inbox.

Webshops grow faster than their support teams. Peak seasons double the inbox, and every unanswered 'where is my order' becomes a chargeback risk or a bad review.

Meanwhile the customer list fills with one-time buyers that nobody follows up, and the daily numbers live in three dashboards.

Workflows we automate first

Where AI earns its keep.

01Order-status answers

Live tracking and order data, in the customer's language.

02Returns and exchanges

Handled within your policy; exceptions to a person.

03Product questions

Answers from your catalogue and size guides.

04Win-back

Personal messages to lapsed customers, approved before sending.

05Daily sales report

Revenue, margin, returns and stock signals with a short summary.

Rules that apply

Built around the rules.

Consumer law and marketing rules apply; the agent works within your published policies.

Refunds above your limit always approved by a person
EU consumer rights (e.g. 14-day withdrawal) reflected exactly as in your terms
Marketing messages only to customers with consent or a valid soft opt-in
GDPR/AVG: order data accessed read-only where possible
Systems we connect

Your stack, connected.

ShopifyWooCommerceStripeWhatsApp Business PlatformGmail / OutlookZendesk / GorgiasGoogle SheetsKlaviyo / Mailchimp
Proof, honestly

What we can show you.

We have not published an e-commerce client case. The AI Customer Support service page shows the order-question flow as a live demo with sample data.

Try the free 7-day pilot on your own customer questions before you commit.

FAQ

Common questions.

Does it work with Shopify?

Yes, through the Shopify Admin API, and with WooCommerce and most other platforms with an API.

Can it issue refunds?

Within limits you set. Above them, it prepares the refund for a person to approve.

Will it upsell?

Only if you want it to, and never in complaint or return conversations.

Is there a Dutch version?

Yes, see webshops in Dutch.

Free 30-minute audit

Want this in your business?

Tell us how you work today. We'll tell you honestly what AI can take off your team's plate, what it costs, and whether we are the right fit.