Home / Industries / Crypto exchanges & VASPs

Onboarding that doesn't leak.

Users sign up, stall at verification and never fund. Support answers the same questions in a dozen languages. KOLs want to see their numbers. All of it under a regulator that expects records.

Short answer

For crypto exchanges and VASPs, ORVL builds AI support that answers user questions 24/7 in many languages from approved content, a KYC follow-up agent that contacts users with incomplete or rejected onboarding (compliance makes every decision), and partner/KOL portals. Prices from €12,000 to €15,000 per system excl. VAT; full Growth Stack €25,000–€40,000.

The situation

Regulated, global, always on.

In Dubai, virtual-asset service providers are licensed by VARA (the Virtual Assets Regulatory Authority); in Abu Dhabi's ADGM, by the FSRA. Both expect clear customer communication, marketing discipline and records.

Exchanges acquire users through KOLs and partners, then lose a large share between sign-up and first deposit, often at a document upload. Support teams answer the same questions about verification, deposits, networks and withdrawals around the clock.

Workflows we automate first

Where AI earns its keep.

0124/7 multilingual support

Deposits, networks, fees and verification questions from your help centre.

02KYC follow-up

Users with missing or rejected documents get a clear, specific next step.

03KOL and partner portal

Referrals, commissions and payouts, approved by finance.

04Never-funded re-activation

Verified users who never deposited, contacted personally with consent.

05Support analytics

Top topics and failure points in onboarding, weekly.

Rules that apply

Built around the rules.

Our agents explain and route. Regulated decisions stay with licensed people in your firm.

Dubai: VARA marketing and customer-communication rules; the agent uses only approved wording
Abu Dhabi ADGM: FSRA requirements; ADGM Data Protection Regulations for personal data
No investment advice, price predictions or token recommendations
KYC, AML, withdrawals and account security always handled by humans
Systems we connect

Your stack, connected.

Help centre (Zendesk, Intercom, Freshdesk)TelegramWhatsApp Business PlatformKYC provider status (read-only)CRM / CDPPartner trackerSlack
Proof, honestly

What we can show you.

Our Growth Systems page has two clickable concept partner portals built with sample data only. We can walk you through them on a call.

We do not claim any exchange as a client. Ask us for the concept demos on a call.

FAQ

Common questions.

Does the AI approve or reject KYC?

Never. It reads onboarding status, explains what is missing and routes cases. Decisions are made by your compliance team in your KYC tool.

Can it answer price or 'should I buy' questions?

No. It declines investment questions and can point to your risk disclosures.

Where is data hosted?

In your cloud and accounts where possible; EU or UAE hosting on request.

Do you know VARA?

We design around VARA's rules and your own compliance policies, and your compliance officer approves the content. We are not lawyers and do not replace your compliance advice.

Free 30-minute audit

Want this in your business?

Tell us how you work today. We'll tell you honestly what AI can take off your team's plate, what it costs, and whether we are the right fit.