Home / Use cases / Reactivation engine · Dental & medical clinics

Patient recall for dental clinics.

Patients overdue for a check-up or hygiene visit get a personal message with a booking link, approved by your team.

Short answer

For dental clinics, ORVL's Reactivation Engine works as patient recall: it finds patients overdue for a check-up or hygiene visit in your practice system, groups them by why they lapsed where the data shows it (for example an unfinished treatment plan), drafts a personal message in Arabic or English, and lets staff approve before sending with a booking link. From €12,000 excl. VAT.

The problem

Why clinics look at reactivation engine.

Every clinic has hundreds of patients who were due back months ago. Recall letters and generic SMS blasts are easy to ignore, and nobody has time to call through the list.

Some of those patients have unfinished treatment plans, which matters for their health as well as for the clinic.

The workflow

What the agent does, step by step.

FindOverdue patients

From last-visit dates and recall intervals in your system.

GroupWhy they lapsed

Routine recall, unfinished plan, cancelled and never rebooked.

DraftPersonal message

Name, last visit, the right tone, in Arabic or English.

ApproveStaff review

Front desk approves in batches; sends by WhatsApp or email with consent.

BookLink to slots

Patient picks a time; replies go to the front desk.

Integrations

Systems it works with.

Patient contact must respect the consent your clinic holds; recall is a care communication, not marketing, but we keep it modest.

Practice management software (export or API)
WhatsApp Business Platform
Email
Online booking
Google Sheets for the approval queue
Guardrails

Where a human decides.

Health data deserves restraint.

No clinical details in messages beyond 'your check-up is due'
Only patients with valid contact consent
Opt-outs recorded and honoured
Staff approve every batch
Measuring it

How you know it works.

Measure: overdue patients contacted, replies, and appointments booked from recall.

Example with assumed numbers: a clinic with 1,200 patients overdue by more than six months contacts them in batches over two months. If 8% book, that is 96 appointments; your average visit value tells you what that is worth.

The example uses assumed numbers to show the method. It is not a client result or a promise.

Price

What it costs.

Reactivation Enginefrom €12,000one-time build · 50% at start, 50% on acceptance
Plan first€1,950AI Blueprint · fixes scope, price and target · credited to the build
Monthly€490/moRun & Care per system, or AI Ops from €1,950/mo

All prices excl. VAT. The fixed quote comes from the AI Blueprint.

Honest fit check

When this is not the right build.

If your clinic already runs a working recall system with good response, the engine adds little; a receptionist agent may help more.

FAQ

Common questions.

Is a patient recall message marketing?

A reminder that a check-up is due is usually a care communication, but rules vary; we keep messages factual and respect opt-outs either way.

Can it handle unfinished treatment plans?

It can flag them and draft a gentle message; anything clinical is written or approved by your dentist.

Free 30-minute audit

Want this in your business?

Tell us how you work today. We'll tell you honestly what AI can take off your team's plate, what it costs, and whether we are the right fit.