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Every DM answered. No medical guesswork.

Aesthetic clinics live on Instagram and WhatsApp, and every enquiry is a potential consultation. An agent answers within minutes, books the consultation and sends approved aftercare, while clinicians handle suitability, risks and anything medical.

Short answer

For aesthetic clinics, ORVL builds AI agents that answer Instagram and WhatsApp enquiries in Arabic, English or Dutch, book consultations in the clinic calendar, explain published prices and preparation instructions, send aftercare texts your clinicians approved and remind clients when a follow-up treatment is due. Suitability, risks and medical questions always go to a clinician. A single system starts at €3,900 (AED 15,900) excl. VAT.

The situation

Enquiries come in through the DMs.

Most enquiries for injectables, skin treatments or laser hair removal start as a direct message after someone sees a post. They want a price and a slot quickly, and if the clinic answers the next day, they have often booked elsewhere.

At the same time, aesthetic treatments are medical procedures. Whether a treatment is suitable, what the risks are and how to deal with a reaction after treatment are questions for a doctor or nurse, and some products cannot be advertised to the public at all.

Workflows we automate first

Where AI earns its keep.

01DM and WhatsApp replies

Treatment overviews, published prices and opening hours, answered from approved content within minutes.

02Consultation booking

A consultation with the right practitioner booked in your clinic software, with a deposit link if you use one.

03Pre-treatment instructions

Preparation notes your clinicians wrote, sent before the appointment.

04Aftercare messages

Approved aftercare texts after the visit, with a direct route to the clinic if something feels wrong.

05Treatment-interval reminders

A personal reminder when a follow-up is typically due, sent only to clients who agreed to it.

Rules that apply

Medical rules first, marketing second.

Aesthetic medicine sits under health law in both regions. The agent handles admin and approved information; clinicians handle care.

EU and the Netherlands: prescription-only medicines such as botulinum toxin may not be advertised to the public (Geneesmiddelenwet / Directive 2001/83/EC), so the agent never promotes them by brand or product
Dubai: healthcare advertising needs DHA approval, and patient data falls under the UAE health-data law (Federal Law No. 2 of 2019), including its rules on storing health data in the UAE
No suitability assessments, diagnoses or reaction advice from the AI; urgent words trigger an immediate hand-off with your emergency instructions
Before-and-after photos are never sent or requested by the agent; health data is kept to the minimum
Systems we connect

Your stack, connected.

PhorestFreshaPabauZenotiMeta Business Suite (Instagram DMs)WhatsApp Business PlatformGoogle CalendarStripe payment links
Proof, honestly

What we can show you.

We have not published an aesthetic-clinic client case. We do run our own clinic-focused venture in the UAE (a dental clinic growth engine), which is our project, not a client result.

On a call we show a sample WhatsApp consultation booking in Arabic and English and the exact points where the agent hands over to a clinician.

FAQ

Common questions.

Can it tell a client whether a treatment suits them?

No. It explains what the clinic offers and books a consultation. Suitability is assessed by a clinician during that consultation.

Can it mention Botox in messages?

In the EU, advertising prescription-only medicines to the public is not allowed, so the agent talks about consultations and treatment areas and does not promote products. In the UAE we follow your DHA-approved wording.

Does it work on Instagram?

Yes, through Meta's messaging API for Instagram professional accounts, alongside WhatsApp and your website chat.

What happens if a client reports a reaction?

The agent does not advise. It gives your emergency instructions straight away and alerts the clinic so a clinician can call back.

Free 30-minute audit

Want this in your business?

Tell us how you work today. We'll tell you honestly what AI can take off your team's plate, what it costs, and whether we are the right fit.