Calls in, messages out.
For voice, Twilio streams the call audio to the agent in real time; the agent listens, answers and can transfer the call to a person's phone with a short whisper summary. Every call can produce a transcript and a summary in your CRM.
Regulation is country by country. Twilio requires regulatory bundles (business details and proof of address) for many local numbers, including Dutch and Belgian ones. In the UAE, VoIP services are licensed and restricted, so whether a Twilio number is the right route depends on your setup; we often forward an existing UAE line from your telecom provider to the agent instead.
What agents do in Twilio.
Calls outside opening hours answered, questions handled and appointments booked.
When staff are busy, the agent picks up instead of the voicemail.
Callers handed to a person with a spoken or texted summary of the call.
Appointment and payment reminders for customers who agreed to receive them.
Transcript, reason for the call and next step written to the CRM.
How access works.
Recording calls and sending texts come with consent rules.
What it costs.
All prices excl. VAT. "From" covers a standard scope; your fixed quote comes from the Blueprint. Model and messaging fees (for example WhatsApp per-message charges from Meta) depend on volume and are estimated in the Blueprint.
Common questions.
Can the agent call people?
It can make agreed calls, such as reminders or callbacks the customer requested. We don't build AI cold-calling campaigns; they conflict with marketing rules in the UAE, the Netherlands and Belgium.
Can we keep our current number?
Usually yes: either by porting it to Twilio where that's allowed, or by forwarding calls from your existing line to the agent.
What does Twilio cost?
Twilio charges per minute and per message, with rates by country. Check Twilio's own pricing pages; we estimate your usage in the Blueprint.
Want this in your business?
Tell us how you work today. We'll tell you honestly what AI can take off your team's plate, what it costs, and whether we are the right fit.