Free tool · WhatsApp
How long do your customers wait on WhatsApp?
Export one or more customer chats from WhatsApp Business and drop them here. You'll see first-reply times, late and missed replies, and when the gaps happen.
Runs entirely in your browser. The chat files are read on your device and never uploaded. Close the tab and they're gone.
1. Export chats
In WhatsApp Business: open a chat → contact name (iPhone) or ⋮ More (Android) → Export chat → Without media. Save the .txt (unzip if needed). Repeat for 5 to 20 recent customer chats.
2. Drop the .txt files
Average wait by hour the customer wrote
Grey = outside opening hours.
Longest waits
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Book a free 30-min call See your business as an AI assistantCounts a "wait" from a customer's first unanswered message until your next reply. Based only on the chats you upload; estimates, not an audit.